IGS

IGS Countertop Installation Warranty

Published October 20, 2017

| Countertops

Natural Stone Products (Granite, Marble, Quartzite)

All Granite, Marble, and Quartzite Countertops are made from natural stone that has been quarried from mountains all over the world. As a natural product, they are prone to variations in color, pattern, and density that actually add to the beauty and charm of the material.

While Granite is a hard stone capable of withstanding the harshest of domestic environments, Marble is fairly soft and functions much better in less used areas. Both materials can be scratched if abused and both can stain if not cleaned up immediately. International Guild of Surfaces, LLC. (IGS) will warrant your Natural Stone Countertop from any manufacturing or installation defect during the first year after initial installation, except for damage due to chemical or physical misuse, limited to indoor residential installations only.

Manufacturing/Installation Defects include:

  • Seam Separation

  • Unleveled Countertops

  • Falling Sinks

IGS liability is limited to the repair or replacement of the defective Natural Stone piece only, subject to the availability of the granite color. If the color is no longer available, liability is limited to the cash value of the installed piece based on current square foot prices if we determine that a satisfactory repair cannot be made.

Man-Made Stone Products (Quartz)

International Guild of Surfaces, LLC. (IGS) will warrant your Quartz Stone countertop(s) from any installation defect during the first year after initial installation, except for damage due to chemical or physical misuse, limited to indoor residential installations only.

Manufacturing/Installation Defects include:

  • Seam Separation
  • Unleveled Countertops
  • Falling Sinks

IGS liability is limited to the labor required to repair or replace the defective piece only, subject to the availability of the material. If the material is no longer available, liability is limited to the cash value of the installed piece based on current square foot prices if we determine that a satisfactory repair cannot be made.

These In-House IGS warranties do not cover countertops that have been moved from their original installed location and do not include natural characteristics of granite such as color variation, water lines, surface marks, fissures, pinholes, resin imperfections such as haze or dimples, or natural aging. Nor does it cover damage caused by items out of our control such as staining, settlement, fire, or acts of nature.

Cambria Quartz Products

Cambria offers a transferable Full Lifetime Warranty against manufacturing defects. Enjoy your surface with confidence. In the rare case that your Cambria has been damaged, our Customer Care professionals will help make everything right. To submit a claim, call  1-866-CAMBRIA (1-866-226-2742) or File a Cambria Warranty Claim Online Here. 

Cambria warrants the Product against manufacturing defects for the Warranty Period subject to the terms and conditions of this Warranty. This Warranty shall apply only when the Product is properly fabricated and installed for the interior use of residential, commercial or marine applications by Cambria approved installers and fabricators.

Cambria provides this Warranty to You as the owner of the Product if it was purchased and installed in the United States or Canada after September 1, 2018. This Warranty commences upon the original installation of the Product and continues for the lifetime of the Product until the Product is removed, replaced, altered or subjected to excluded damage (the “Warranty Period”). This Warranty shall automatically transfer to subsequent owners of the Product during the Warranty Period.

Any damage to the Product thereafter is the responsibility of the Owner. Final inspection and approval of the installation is also the Owner’s sole responsibility. This Limited Warranty shall apply only where Product is properly fabricated and installed in the United States of America or Canada for residential or commercial interior use only by Cambria approved Installers and Fabricators and only where Product, including floor tile, is properly installed for residential or commercial interior use only, subject to the exclusions set forth below; is used for its intended purpose, and is maintained and used strictly in accordance with the Cambria Product Care and Maintenance Information, which is available in this Limited Warranty document and on the Cambria website at CambriaUSA.com.

Click here to read Cambria’s full Lifetime Transferable Warranty documentation.